What amenities are offered at City Lodge Hotel GrandWest?

This varies per hotel and location. Please visit www.citylodgehotels.com to see a list of the amenities at each City Lodge Hotel.

What is the check-in/check-out time at City Lodge Hotel GrandWest?

Our check-in time is 14:00 and check-out is at 11:00. We will, however, keep your booking for you until 16:00. If you require a special arrangement, please contact reception to discuss further.

Are pets allowed at City Lodge Hotel GrandWest?

As much as we love our furry friends, we do not accommodate any pets other than service dogs.

Do you cater for walk-in guests?

Yes we do, provided there is a room available.

Do you have boardrooms / meeting rooms available? If so, what are the terms?

Yes we do. We are happy to quote you at the hotel that you would like to visit, and the terms and rates vary depending on your requirements e.g. catering.

What time is breakfast in the morning?

Our popular breakfast buffets are served daily. Weekday hours are typically 6:30am to 10:00am, while weekends run from 7:00am to 10:30am. Some City Lodge Hotels may offer extended breakfast hours, or a Breakfast Box to be packed for your takeaway convenience - please check with your hotel for availability and more information.

Do you accommodate guests in wheelchairs?

Yes, all City Lodge Hotels offer select rooms designed for guests with physical disabilities. For specific room features and accessibility details, please contact the hotel directly.

Do your hotels have restaurants?

Yes, all our hotels have in-house restaurants serving delicious breakfast, lunch, and dinner daily. Enjoy a wide variety of brand-specific dishes, including hearty and light, hot and cold, sweet and savoury options. If you have special dietary requirements, please let the hotel know at the time of booking.

Do you have bottled water in the rooms?

To reduce single-use plastic, we don’t provide bottled water in the rooms. Instead, a Hydration Station near reception offers free magnesium-enriched water, both chilled and at room temperature - fill your reusable bottle or buy one from reception. Glasses are also available for your convenience, and regular bottled water may be purchased from our restaurant should you prefer.

Does the hotel provide a shuttle service to and from the airport?

Yes, we work with a trusted external transfer service provider. Please contact our hotel reservations team in advance, and we will gladly assist with quotes and bookings, with the cost for the guest’s own account.

How can I find out what facilities the hotel offers?

For information on the facilities at the hotel, including features like a swimming pool, fitness room, conference facilities, and meeting rooms, please visit www.citylodgehotels.com and select the hotel you have booked. You’ll also find the hotel’s contact details for any further enquiries you may have.

What is the difference between a Courtyard Hotel, City Lodge Hotel, Town Lodge and Road Lodge?

Each of our four hotel brands is dedicated to providing you with comfort at a level and rate that suits you. Courtyard Hotel is elegant and sophisticated, offering the soft life made easy; City Lodge Hotel is classic and smart, providing easy living; Town Lodge is modern and affordable, making it the easy choice; and Road Lodge is convenient and super affordable, offering a basically easy experience. From magnificent luxury studios and suites to basic, functional rooms that accommodate up to three guests sharing, we have the range and experience to give you exceptional service and accommodation.

What special offers or promotions are currently available at the hotel?

We regularly run promotions and specials, offering discounts on accommodation and meal and drinks options. Go to www.citylodgehotels/specials to find out more and to book.